Customer Service Support Specialist - TS/SCI with Polygraph

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Required Experience: 5+ years of related Required Skills & Experience: Demonstrated experience in customer service Demonstrated experience in technical support service Demonstrated experience in system administration for Windows and Linux systems Demonstrated experience trouble-shooting hardware, telephony, and video Demonstrated experience deploying and testing hardware and software Demonstrated experience using an enterprise ticketing system Demonstrated experience working with Windows Operating Systems Demonstrated experience working with Linux Operating Systems Demonstrated knowledge of LAN/WAN architectures and troubleshooting Demonstrated working knowledge with VPN clients such as Cisco VPN and others Desired Skills and Demonstrated Experience: Demonstrated exceptional security practice in working with Restricted Handling (RH) data Experience working with special systems such as FSA3 and FiCE Trained and Certified as a Data Transfer Officer Trained and Certified as a Krypto handling technician Trained to support special “Back Room” requirements Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures Security Clearance Level: TS/SCI with Polygraph Location: Dulles VA - On Customer Site U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #VA_2025Alumni #GDITEnhanced2025 #OpportunityOwned #GDITCareers #WeAreGDIT #JET